FAQ

Shipping & Delivery

Which regions do you ship to?

We currently ship across the United States and to selected international destinations. Available shipping options will be displayed at checkout based on your shipping address.

How long does it take to process my order?

Orders are typically processed and shipped within 1–3 business days, excluding weekends and holidays.

How long will delivery take?

United States: Approximately 5–10 business days

International: Delivery times vary depending on the destination and local carrier.

Can I track my order?

Yes. Once your order has been shipped, you'll receive a confirmation email with a tracking number so you can monitor your shipment.

What if my package is lost or delayed?

If your package is delayed, lost, or hasn't arrived within the expected timeframe, please contact our customer support team. We'll help investigate the shipment and provide an appropriate solution, including a replacement or refund when applicable.

Warranty

Do Aamstech products come with a warranty?

Yes. All Aamstech products are backed by a 2-year limited manufacturer's warranty, covering defects in materials, workmanship, and product functionality under normal use.

If you experience any issues, simply contact our customer support team. We'll work with you to provide prompt assistance through troubleshooting, replacement, or other appropriate solutions.

We stand behind the quality of every Aamstech product because your satisfaction is our highest priority.

What does the warranty cover?

Our warranty covers manufacturing defects in materials and workmanship during normal use. It does not cover damage caused by misuse, improper installation, accidents, unauthorized modifications, or normal wear and tear.

What should I do if my product arrives damaged or develops a problem?

Please contact our customer support team with your order number, a brief description of the issue, and photos or videos if available. We'll review your case and respond with the best solution as quickly as possible.

Can I receive a replacement during the warranty period?

Yes. Depending on the nature of the issue, we may provide troubleshooting, replacement parts, a replacement product, or another suitable solution under our 2-year warranty policy.

How do I request warranty service?

You can request warranty service by contacting our customer support team using the contact information below. Please include your order number, a description of the issue, and any photos or videos that may help us better understand the problem.

United States

TEL: +1 (888) 554-6388
Email: support@iamstech.com

Europe / United Kingdom

TEL (EU English Line): +0049 542 430 013

Email: eusupport@iamstech.com

Our support team will review your request and respond as quickly as possible with the next steps.