Return & Refund
At Aamstech, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help. Please review our return and refund policy below before submitting your request.
1. Policy Overview
This Return & Refund Policy applies to products purchased directly from the official Aamstech website.
Our goal is to provide a simple, transparent, and hassle-free return process while ensuring fair treatment for every customer.
2. Return Eligibility
To qualify for a return, the item must meet the following conditions:
Returned within 30 days of the delivery date
In its original condition, with no signs of excessive wear, misuse, or intentional damage
Returned with all original accessories, packaging, manuals, and included components whenever possible
For faster processing, please contact our customer support team before returning any item.
3. Return Window
Return requests must be submitted within 30 calendar days after your order has been delivered.
Requests received after the return period may not qualify for a refund but may still be eligible for service under our 2-Year Limited Warranty, depending on the nature of the issue.
4. Non-Returnable Items
Returns cannot be accepted under the following circumstances:
Products damaged due to misuse, improper installation, accidents, or unauthorized modifications
Items returned outside the eligible return period
Customized, personalized, or special-order products (where applicable)
Products returned without sufficient identifying information or proof of purchase
5. How Refunds Are Processed
Once your returned item arrives at our facility, it will be inspected by our support team.
If your return is approved, your refund will be issued to the original payment method used for the purchase.
If the return does not meet our eligibility requirements, we will notify you with the reason for the decision.
6. Refund Timeline
After your refund has been approved, the payment is typically processed within 5–10 business days.
The exact posting time may vary depending on your bank, credit card issuer, or payment provider.
7. Return Shipping Costs
If the return is the result of:
A product defect, shipping damage, or an error on our part
Aamstech will cover the reasonable return shipping costs or provide an appropriate return solution.
A change of mind or other non-quality-related reasons
The customer is responsible for return shipping expenses unless otherwise required by applicable law.
Please contact our support team before returning your item, as unauthorized returns may delay processing.
8. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible.
To help us resolve the issue quickly, please provide:
Your order number
A description of the issue
Clear photos or videos showing the problem
Depending on the situation, we may provide troubleshooting assistance, a replacement, a refund, or another suitable solution.
9. Order Cancellation
Orders may be canceled free of charge before they have been shipped.
Once an order has entered the shipping process or has already been dispatched, it can no longer be canceled. In that case, you may request a return after delivery in accordance with this policy.
10. How to Request a Return or Refund
To begin a return or refund request, please contact our customer support team with your order number and a brief description of the issue.
United States
TEL: +1 (888) 554-6388
Email: support@iamstech.com
Europe / United Kingdom
TEL (EU English Line): +0049 542 430 013
Email: eusupport@iamstech.com
Our team will review your request as quickly as possible and guide you through the next steps to ensure a smooth resolution.
Our Commitment
At Aamstech, we believe that exceptional products should be backed by exceptional service. Whether you need a return, refund, replacement, or support under our 2-Year Limited Warranty, we're committed to providing a fair, transparent, and worry-free shopping experience from purchase to after-sales support.